Contact SwiftDrop
Let's Talk About Your Delivery Needs
Questions about the platform, a shipment or a business requirement? Send us a message.
Support
Help with your account, a shipment or a payment. Include the tracking ID if your question is about a specific parcel.
Business inquiries
Tell us about your logistics requirements, such as recurring shipments or custom workflows.
Send us a message
We'll use your email address only to reply.
Common questions
Quick answers
How do I create a shipment?
Create an account or sign in, then start a new shipment from your dashboard and follow the guided steps.
Can I track my parcel?
Yes. Open the shipment from your dashboard to see its status timeline, from creation to final delivery.
How does delivery assignment work?
Once a shipment is confirmed, an administrator assigns an available delivery agent. The agent can accept or decline the delivery, then picks up the parcel and updates its status.
What payment methods are supported?
Payment happens on Stripe's hosted checkout page, so the available methods are the ones Stripe offers there. See how pricing works.
How can I contact support?
Use the form on this page. If you already have an account, your dashboard shows each shipment's status and payment state.
